Summary
Troubleshooting for optimal gaming experience
Description
Unable to correct a drop on FPS (Frames per second) and high processor usage while gaming in a compatible setup that meets software requirements.
Resolution
- Verify compatibility within the components.
- Verify the game's minimum requirements.
- Contact the manufacturer of the graphics processing unit (GPU) in order to get optimal configurations. If you are running the game using Intel integrated graphics, make sure it fulfills the system requirements.
- Install the latest graphics drivers for your GPU.
- Try rolling back the graphics driver to a previous version in case newer drivers are causing the game to crash.
- Confirm that the processor passes the Intel® Processor Diagnostic Tool test.
- Confirm that no other heavy workload programs are running in the background while playing.
- Open the Task Manager (Ctrl+Shift+Esc).
- Click the CPU and Memory tabs to check whether anything is using up large chunks of your CPU or RAM (for instance, a web browser with many tabs open).
- Keep the operating system up to date.
- Check with the game developer for the latest patches and updates.
- Third-party applications are available online that should allow you to monitor GPU, CPU, and RAM usage and temperatures while in-game.
- If CPU temperature is above specifications, it may start throttling and reduce its performance. Visit the product specifications page to check your CPU specifications. Find information on troubleshooting overheating issues on Intel® Boxed Processors.
- Repair installations
- If performance issues in one game are unusually severe, try repairing the installation. In Steam*, you can do so by opening the Library tab.
- Right-click the game.
- Click Properties.
- Once in the Properties window, click the Local Files tab, and then click Verify Integrity of Game Files.
- For the Fortnite* game
- Uncheck frame rate limit.
- For online Games
- Check the game developer website for suggested network speed in playing the game. Then check if your network will meet the required speed to play in optimum gameplay.
Additional information
| Note | Random-access memory (RAM) type and quantity of sticks installed might cause a bottleneck. |