Unable to Access or Play 4K Video on Netflix
In order to successfully access and play 4K video content via Netflix, your computer environment must meet the following requirements:
- Display (TV or monitor) supporting 4K@60hz.
- HDMI cable and HDMI ports (display and computer) must be HDCP 2.2 certified.
- A Netflix plan that supports streaming in Ultra HD.
- A steady Internet connection speed of 25 megabits per second or higher.
- Streaming quality set to Auto or High.
- An HEVC Video Extension must be installed. This enables compatible Windows® 10 devices to play video using the HEVC format in any app, including 4K and Ultra HD content.
Sources:
HEVC Video Extensions
Can I stream Netflix in Ultra HD?
I'm not seeing Ultra HD 4K titles when I browse Netflix
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| Related topics |
| Understanding the Basics of 4K, Ultra High Definition, UHD, and 4K UHD |