Article ID: 000029171 Content Type: Connectivity Last Reviewed: 07/15/2021

Unable to Reach the Node or the Baseboard Management Controller (BMC)

Environment

Intel® Rack Scale Design Direct Support

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Summary

Hints towards diagnosing a no boot/node down situation using Intel® Rack Scale Design

Description

Node is not reachable.

Notes

No reaction on Intelligent Platform Management Interface (IPMI) commands like power on, power off, power cycle. None of the following commands starts the node:
ipmi power off / on / cycle / reset
Unable to reach either the node or the Baseboard Management Controller (BMC)

Resolution

Restart the node.

Contact Support with the event log should further assistance be needed.

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