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Bluetooth* Not Working on Intel® NUC

Content Type: Troubleshooting   |   Article ID: 000025925   |   Last Reviewed: 03/06/2024
Description Resolution

Environment

Bluetooth For Intel NUCs.

Description

Unable to use Bluetooth on Intel® NUC. Bluetooth device doesn't appear in Device Manager.

Resolution

If you're having issues with Bluetooth, such as missing Bluetooth devices or intermittent connectivity, simply powering down and powering the device back on will commonly fix the issue. After trying that, perform these other troubleshooting steps if the problem continues.
 

StepDetails
Check BIOSCheck that Bluetooth is enabled in BIOS:
  1. Press F2 during boot to enter BIOS Setup.
  2. Go to Advanced > Devices > Onboard Devices.
  3. Check the box to enable Bluetooth.
  4. Press F10 to save and exit BIOS.
Disable and re-enable BluetoothTry disabling and then re-enabling Bluetooth:
  1. Press F2 during boot to enter BIOS Setup.
  2. Go to Advanced > Devices > Onboard Devices.
  3. Uncheck the box to disable Bluetooth.
  4. Press F10 to save and exit BIOS.
  5. Shutdown the Intel NUC.
  6. Remove the power cord from the Intel NUC, then reconnect it.
  7. Turn the Intel NUC back on and press F2 during boot to enter BIOS Setup again.
  8. Go to Advanced > Devices > Onboard Devices.
  9. Check the box to enable Bluetooth.
  10. Press F10 to save and exit BIOS.
  11. Shutdown the Intel NUC.
  12. Remove the power cord from the Intel NUC, then reconnect it.
  13. Turn the Intel NUC back on.
Check Bluetooth driversInstall the latest Bluetooth drivers available on Download Center for the Intel NUC.
BIOS recoveryTry a BIOS Recovery.
Check antennasFor Intel NUCs where the wireless adapter is installed in an onboard slot:
  1. Open the chassis.
  2. Make sure the antennas are properly connected to the adapter.
  3. Try re-seating the adapter (remove it from the slot and re-insert it). 
  4. Close the chassis.


If these troubleshooting steps don't fix the issue, contact Intel Customer Support for assistance.

Related Products

This article applies to 65 products.
Intel® NUC Board DE3815TYBE Intel® NUC Laptop Elements Intel® NUC P14E Laptop Element - CMCN1CC Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Legacy Intel® NUC Kits Intel® NUC M15V Laptop Kit Intel® NUC Mini PC with Intel® Pentium® Processors

Discontinued Products

Intel® NUC Board NUC5i3MYBE Intel® NUC Board NUC5i5MYBE Intel® NUC Board D33217CK Intel® NUC Board D33217GK Intel® NUC Board D34010WYB Intel® NUC Board D53427RKE Intel® NUC Board D54250WYB Intel® NUC Board DCP847SKE Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i7RYH Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i7KYK Intel® NUC Kit DE3815TYKHE Intel® NUC Kit D34010WYK Intel® NUC Kit D34010WYKH Intel® NUC Kit D54250WYK Intel® NUC Kit D54250WYKH Intel® NUC Kit DC3217BY Intel® NUC Kit DC3217IYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DCCP847DYE Intel® NUC Kit DN2820FYKH Intel® NUC 9 Extreme Laptop Kit Intel® NUC 9 Extreme Laptop Kit - LAPQC71A Intel® NUC 9 Extreme Laptop Kit - LAPQC71B Intel® NUC 9 Extreme Laptop Kit - LAPQC71C Intel® NUC 9 Extreme Laptop Kit - LAPQC71D Intel® NUC M15 Laptop Kit Intel® NUC M15 Laptop Kit - EVO LAPBC510 Intel® NUC M15 Laptop Kit - EVO LAPBC710 Intel® NUC M15 Laptop Kit - EVO LAPRC510 Intel® NUC M15 Laptop Kit - EVO LAPRC710 Intel® NUC M15 Laptop Kit - LAPBC510 Intel® NUC M15 Laptop Kit - LAPBC710 Intel® NUC M15 Laptop Kit - LAPRC510 Intel® NUC M15 Laptop Kit - LAPRC710 Intel® NUC M15V Laptop Kit - LAPBC5V0 Intel® NUC M15V Laptop Kit - LAPBC7V0 Intel® NUC X15 Laptop Kit Intel® NUC X15 Laptop Kit - LAPAC71G Intel® NUC X15 Laptop Kit - LAPAC71H Intel® NUC X15 Laptop Kit - LAPKC51E Intel® NUC X15 Laptop Kit - LAPKC71E Intel® NUC X15 Laptop Kit - LAPKC71F Intel® NUC Kit NUC5PGYH

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