Troubleshooting for System Hangs, Unexpected Shut Down, or Blue...

Summary

Troubleshooting steps for NUCs that randomly turn off or freeze.

Description

Resolution

Troubleshooting recommendations:

Check the power adapter	Verify that the power adapter works. Test with a different power adapter if one is available. If a different adapter works, contact Intel Customer Support.
Check memory modules	Remove and reinstall the memory modules If two memory modules are installed, try one at a time. Try moving the memory module from one slot to the other. Try different memory modules you know to be good. If possible, use memory models listed on the compatible components page.
Check the drive	Remove and reinstall the storage drive Test the drive on a different system, if available. Try a different drive.
Check for thermal issues	Check if the Intel® NUC shows signs of overheating.
Check the Network Boot setting in BIOS	If Network Boot is enabled in BIOS, random restarts or blue screen errors can occur. Press F2 during start to enter BIOS Setup. Go to Advanced > Boot > Boot Configuration. Disable Network Boot - OR - enable Boot Network Devices Last. Press F10 to save and exit BIOS.
Update BIOS, drivers, and firmware	Download and install all the latest BIOS, drivers, and firmware.
BIOS recovery	Try a BIOS Recovery.
For issues during gameplay	If playing games, check for a corrupted configuration file for the game.
Additional steps	See No Boot or No Power Issues on Intel® NUC Products for more troubleshooting options

If issue persists, contact Intel® Customer Support to discuss the steps you tried and for further troubleshooting.

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