Summary
Troubleshooting steps to fix blue screen errors with systems using Intel® processors on Windows*
Description
A blue screen error (BSOD) is encountered when the system boots up or during normal computer operation.
Resolution
Troubleshooting tips
Try the following troubleshooting tips as they may help with this issue:-
- Check the BSOD error message on Microsoft's website.
- Refer to: Troubleshoot blue screen errors.
- A global search for the BSOD code on Google or similar engines might also produce a solution.
- Verify that all key hardware components are fully compatible for self-built systems:
- The motherboard and its BIOS are compatible with the Intel® Processor.
- The memory specifications comply with the processor's requirements.
- Refer to: Intel® Product Compatibility Tool.
- Undo any recent hardware or software changes for self-built systems, including but not limited to:
- Recent change in a BIOS (Basic Input Output System) setting.
- Any OS patch installed or setting changed.
- Any recent hardware replacement or upgrade.
- Consult with your motherboard manufacturer to verify if a BIOS update is recommended.
- Verify if it is possible to do a Windows* Restore from a system restore point.
- If the BSOD happens before Windows boots up, try:
- Reformatting / re-installing Windows.
- Testing by booting the system using only essential components (motherboard, processor, one stick of memory, video card, one storage drive , and power supply).
- If possible, test with another processor or try replacing the motherboard for self-built systems.
| Related topics |
| Getting Machine Boot Error with Windows*: MACHINE_CHECK_EXCEPTION |
| Troubleshooting Tips to Resolve Windows® 10 BSOD of 0xc000021a |