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Blue Screen Error (BSOD) While Using Intel® Processors

Content Type: Troubleshooting   |   Article ID: 000025090   |   Last Reviewed: 03/28/2024
Description Resolution

Description

A blue screen error (BSOD) is encountered when the system boots up or during normal computer operation.

Resolution

Troubleshooting tips

Try the following troubleshooting tips as they may help with this issue:-

  1. Check the BSOD error message on Microsoft's website.
  2. Verify that all key hardware components are fully compatible for self-built systems:
    • The motherboard and its BIOS are compatible with the Intel® Processor.
    • The memory specifications comply with the processor's requirements.
    • Refer to: Intel® Product Compatibility Tool.
  3. Undo any recent hardware or software changes for self-built systems, including but not limited to:
    • Recent change in a BIOS (Basic Input Output System) setting.
    • Any OS patch installed or setting changed.
    • Any recent hardware replacement or upgrade.
  4. Consult with your motherboard manufacturer to verify if a BIOS update is recommended.
  5. Verify if it is possible to do a Windows* Restore from a system restore point.
  6. If the BSOD happens before Windows boots up, try:
    1. Reformatting / re-installing Windows.
    2. Testing by booting the system using only essential components (motherboard, processor, one stick of memory, video card, one storage drive , and power supply).
  7. If possible, test with another processor or try replacing the motherboard for self-built systems.
Related topics
Getting Machine Boot Error with Windows*: MACHINE_CHECK_EXCEPTION
Troubleshooting Tips to Resolve Windows® 10 BSOD of 0xc000021a

Related Products

This article applies to 80 products.
10th Generation Intel® Core™ i3 Processors 10th Generation Intel® Core™ i5 Processors 10th Generation Intel® Core™ i7 Processors 10th Generation Intel® Core™ i9 Processors 11th Generation Intel® Core™ i3 Processors 11th Generation Intel® Core™ i5 Processors 11th Generation Intel® Core™ i7 Processors 11th Generation Intel® Core™ i9 Processors 12th Generation Intel® Core™ i3 Processors 12th Generation Intel® Core™ i5 Processors 12th Generation Intel® Core™ i7 Processors 12th Generation Intel® Core™ i9 Processors 13th Generation Intel® Core™ i3 Processors 13th Generation Intel® Core™ i5 Processors 13th Generation Intel® Core™ i7 Processors 13th Generation Intel® Core™ i9 Processors 4th Generation Intel® Core™ i3 Processors 4th Generation Intel® Core™ i5 Processors 4th Generation Intel® Core™ i7 Processors 5th Generation Intel® Core™ M Processors 5th Generation Intel® Core™ i3 Processors 5th Generation Intel® Core™ i5 Processors 5th Generation Intel® Core™ i7 Processors 6th Generation Intel® Core™ i3 Processors 6th Generation Intel® Core™ i5 Processors 6th Generation Intel® Core™ i7 Processors 6th Generation Intel® Core™ m Processors 7th Generation Intel® Core™ i3 Processors 7th Generation Intel® Core™ i5 Processors 7th Generation Intel® Core™ i7 Processors 7th Generation Intel® Core™ m Processors 8th Generation Intel® Core™ i3 Processors 8th Generation Intel® Core™ i5 Processors 8th Generation Intel® Core™ i7 Processors 8th Generation Intel® Core™ i9 Processors 8th Generation Intel® Core™ m Processors 9th Generation Intel® Core™ i3 Processors 9th Generation Intel® Core™ i5 Processors 9th Generation Intel® Core™ i7 Processors 9th Generation Intel® Core™ i9 Processors Intel® Core™ X-series Processors Intel® Core™ Processor N-series Intel® Core™ i3 processors (14th gen) Intel® Core™ i5 processors (14th gen) Intel® Core™ i7 processors (14th gen) Intel® Core™ i9 processors (14th gen) Intel® Core™ processors (Series 1) Intel Atom® Processor C Series Intel Atom® Processor D Series Intel Atom® Processor E Series Intel Atom® Processor N Series Intel Atom® Processor S Series Intel Atom® Processor X Series Intel Atom® Processor Z Series Intel® Celeron® Processor 1000 Series Intel® Celeron® Processor 2000 Series Intel® Celeron® Processor 3000 Series Intel® Celeron® Processor 4000 Series Intel® Celeron® Processor 5000 Series Intel® Celeron® Processor G Series Intel® Celeron® Processor J Series Intel® Celeron® Processor N Series Intel® Core™ Ultra Processors (Series 1) Intel® Pentium® Gold Processor Series Intel® Pentium® Processor 1000 Series Intel® Pentium® Processor 2000 Series Intel® Pentium® Processor 3000 Series Intel® Pentium® Processor 4000 Series Intel® Pentium® Processor D Series Intel® Pentium® Processor G Series Intel® Pentium® Processor J Series Intel® Pentium® Processor N Series Intel® Pentium® Silver Processor Series Intel® Processor N-series Intel® Processor U-series Intel® Processor for Desktop

Discontinued Products

Legacy Intel® Core™ Processors Legacy Intel Atom® Processors Legacy Intel® Celeron® Processor Legacy Intel® Pentium® Processor

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