Remote Control or USB Device Doesn't Wake Up the Intel® NUC

Documentation

Troubleshooting

000023873

02/16/2024

What are you seeing?

You can't wake your Intel® NUC with a remote control or USB device.

Why are you seeing it?

There are several reasons the Intel NUC might not wake as expected. 

  • BIOS settings Wake on USB/Wake via CIR (remote) are not enabled
  • Deep S4/S5 is enabled in BIOS - it disables infrared and USB so that a remote control or USB device can't wake your Intel NUC.
  • Windows* Fast Startup is enabled. When you shut down your computer with Fast Startup enabled, it appears as though a full shutdown to the OFF state (S5) has occurred. However, the computer is only hibernating. A Wake on USB event can't be triggered when the computer is hibernating.

How to fix it:

Update BIOS and drivers for your Intel NUC

We recommend you first update the following:

  • BIOS version
  • Consumer infrared driver

BIOS and drivers are available on Download Center.
Check the CIR Remote Controller Type in BIOS
  1. Press F2 during boot to enter BIOS Setup.
  2. Go to Advanced > Devices > Onboard Devices in Legacy Device Configuration enable Enhanced Consumer IR
  3. for the CIR Remote Controller Type, select Generic, RC6 or XBOX 
  4. Press F10 to save and exit BIOS Setup

This setting is not available on all Intel NUC models. Controller descriptions:

  • Generic Remote Controller: The setting of controller type is used for generic CIR remote Controller
  • RC6 Remote Controller: The setting of controller type is specific for RC6 Remote Controller
  • XBOX Remote Controller: The setting of controller type is specific for XBOX Remote Controller
Check the Wake on CIR setting in BIOS
  1. Press F2 during boot to enter BIOS Setup
  2. Go to Advanced > Devices > Onboard Devices in Legacy Device Configuration enable Enhanced Consumer IR
  3. Go to Power, in the Secondary Power Settings pane enable Wake from S3 via CIR and/or Wake from S4 and S5 via CIR
  4. Press F10 to save and exit BIOS Setup
Check the Wake on USB setting in BIOS
  1. Press F2 during boot to enter BIOS Setup
  2. Go to Advanced > Power
  3. In the Secondary Power Settings pane enable USB S4/S5 Power and Wake on USB from S5
  4. Press F10 to save and exit BIOS Setup
Disable Deep S4/S5 in BIOS
  1. Press F2 during boot to enter BIOS Setup
  2. Go to Advanced > Power
  3. In the Secondary Power Settings pane, disable Deep S4/S5 (uncheck the box)

    Deep Sleep

  4. Press F10 to save and exit BIOS Setup
Disable Fast Startup in Windows® 10
  1. Type Power Options in the Windows Search bar
  2. Select Choose what the power buttons do
  3. Select Change settings that are currently unavailable
  4. Uncheck Turn on fast startup in the Shutdown settings section
  5. Click Save changes