What is the issue?
We've identified a compatibility issue with Intel® Bluetooth after you install one of the following Microsoft Windows* updates on a Windows 7* system:
The Windows updates are cumulative. The list may be updated in the future.
You may experience issues with the following:
How can I resolve the issue?
You can resolve the compatibility issue with new Bluetooth software, released on the Download Center.
Intel® Bluetooth Software for Windows 7* (19.0.1603) and later for Intel® Wireless 8260/7265/3165/7260/3160 family.
How to install the new version
Click or the topic for details:
Select the Start button, then select Control Panel.
Select Programs > Programs and Features.
Select View installed updates.
Type the KB number mentioned above into the search box in the top right corner. Select the update you want to remove, then select Uninstall. You may need to restart.
Select the Start button , then select Control Panel.
Select Programs > Programs and Features.
Right-click Intel® Wireless Bluetooth® and select Change.
The Intel® Bluetooth software Installer launches. Select Next > Remove > Next and follow the instructions. You may need to restart.
Note | If you've uninstalled or don't have the previous version of Intel® Bluetooth Software, you can download and install Intel® Bluetooth software without uninstalling the Microsoft KB. |
If you need assistance, contact Intel Customer Support.