Compatibility Issue with Intel® Bluetooth and Microsoft Windows 7* Updates

Documentation

Troubleshooting

000022410

03/11/2021

What is the issue?

We've identified a compatibility issue with Intel® Bluetooth after you install one of the following Microsoft Windows* updates on a Windows 7* system:

The Windows updates are cumulative. The list may be updated in the future.

You may experience issues with the following:

  • Audio streaming or file transfer via Bluetooth® technology
  • New Bluetooth devices may appear to be paired but are not functional
  • An error message appears during uninstall or upgrade of Intel Bluetooth software:
    There is a problem with this Windows Installer Package. A program runs as part of the setup did not finish as expected. Contact your support personnel or package vendor.

How can I resolve the issue?

You can resolve the compatibility issue with new Bluetooth software, released on the Download Center.

Intel® Bluetooth Software for Windows 7* (19.0.1603) and later for Intel® Wireless 8260/7265/3165/7260/3160 family.
 

How to install the new version

Click or the topic for details:

  1. Uninstall all Microsoft KB mentioned above. Skip this step if the KB is not installed.

    Select the Start buttonWindows 7 start menu Icon, then select Control Panel.
    Screenshot of Windows 7 Start menu indicating the location of the Control Panel button

    Select Programs > Programs and Features.
    Screenshot of Control Panel indicating the location of the Programs button
    Screen shot of the Programs panel in the control panel indicating the location of the "Programs and Features" button

    Select View installed updates.
    Screen Shot of the "Programs and Features" section of the control panel indicating the location of the "View Installed Updates" button

    Type the KB number mentioned above into the search box in the top right corner. Select the update you want to remove, then select Uninstall. You may need to restart.
    Screen shot of the "Installed Updates" section of the control panel indicating where to enter the KB Number, the update you should select and the location of the "Uninstall" button

  2. Uninstall current version of Intel Bluetooth software.

    Select the Start button Windows 7 start menu Icon, then select Control Panel.
    Screenshot of Windows 7 Start menu indicating the location of the Control Panel button

    Select Programs > Programs and Features.
    Screenshot of Control Panel indicating the location of the Programs button
    Screen shot of the Programs panel in the control panel indicating the location of the "Programs and Features" button

    Right-click Intel® Wireless Bluetooth® and select Change.
    Screen shot of "Programs and Features" section of the control panel indicating the location of "Intel Wireless Bluetooth" and the "Change" buttons

    The Intel® Bluetooth software Installer launches. Select Next > Remove > Next and follow the instructions. You may need to restart.
    Screen shot of the initial screen of the Intel Bluetooth Software installer
    Screen shot of the Intel Bluetooth Software Installer indicating the location of the "Remove" radio button

  3. Download the new Intel® Bluetooth software.
  4. Install the new Intel® Bluetooth software.
  5. Reinstall the Microsoft KB as needed.
Note If you've uninstalled or don't have the previous version of Intel® Bluetooth Software, you can download and install Intel® Bluetooth software without uninstalling the Microsoft KB.


If you need assistance, contact Intel Customer Support.

 

Related topics
Bluetooth® technology installation for Intel® PROSet/Wireless Software
Identify your Intel® Wireless Adapter and Driver version number​
Determine if my computer is running Windows* 32-bit or 64-bit OS​
Microsoft Windows* update FAQ