Unable to Update Firmware of the Intel® Entry Storage System SS4200-E Using Firefox
What am I seeing?
When trying to update the firmware of the Intel® Entry Storage System SS4200-E using Firefox as the browser, it gives an error:
The file does not exist, check the file name.
The error occurs in the following scenario:
- Open the Storage Manager and proceed to the Settings Tab.
- Select Click here to update the device. Select to Copy Update File.
- Browse to the .tgz update file location, select the file, and click Next.
What are some workarounds I can use?
Workaround 1:
Use Internet Explorer 6.x or above instead of Firefox.
Workaround 2:
Install and use IE Tab Add-On Option in Firefox 3.0.x.
Workaround 3:
Follow the below procedure to update the firmware using Firefox:
- Open the Storage Manager and proceed to the Settings Tab.
- Select Click here to update the device.
- Click Copy Update File.
- Browse to the .tgz update file location, select the file, and click Next.
- In Firefox, choose: Tools > Options > Content menu and Uncheck:
- Block pop-up windows
- Load images automatically
- Enable JavaScript
- Enable Java
- Select OK to close the configuration window.
- Select Next to perform the update.
- Soon the perform update page appears. Select Apply here.
- The update occurs with the resulting progress bar.
- The progress bar may halt when the system reboots (The fans go high as the reboot occurs).
- Close and reopen Mozilla Firefox.
- Re-enable the disabled; Tools > Options > Content settings and refresh the browser.