How to Fix Hard Drive or Storage Control Module Issues for Boards and Kits
Follow these recommendations for troubleshooting hard disk drive (HDD) or solid-state drive (SSD), and Storage Control Module (SCM) issues:
| Product | Issue | Action |
| HDD or SSD | Dead physical drive (PD) | Rebuild PD |
| Replace PD | ||
| Predictive failure analysis (PFA) PD | Replace PD | |
| Missing PD | Reseat PD | |
| Replace PD | ||
| Multiple Dead PDs | Force PDs online, rebuild | |
| SCM | One SCM unmanageable, Virtual Machines (VMs) up | Reset to normal mode |
| Reseat SCM | ||
| Chassis power down | ||
| Both SCMs unmanageable, VMs up | Reset to normal mode | |
| Reseat SCM | ||
| Reset SCM to safe mode | ||
| Chassis power down | ||
| Replace SCM | ||
| One or both SCMs unmanageable, VMs down | Check event log for bad sectors, or PFA on PD, replace PD | |
| Reset SCM(s) | ||
| Reseat SCM(s) | ||
| Chassis Power Cycle | ||
| Battery Backup Unit (BBU) dead/bad | Replace BBU |