SAP Business Network

Doing Business with Intel on the SAP Business Network

Why is Intel changing how they transact with suppliers?

Intel is moving to an industry standard platform to make things easier for conducting business.

Do I have to transition to SAP Business Network?

Yes. We strongly recommend you complete the onboarding process to the SAP Business Network.  WebSuite (supplier.intel.com) will be deactivated sometime in the future and will no longer be available to you. Intel will require all transactions be conducted on the SAP Business Network moving forward.

How will I manage my transactions with Intel now?

Intel has entered into a relationship with SAP Business Network.  Once you have registered and your account is fully activated, you will manage new purchase orders on the SAP Business Network.

If I’m already working on the SAP Business Network, do I have to go through the onboarding process with Intel?

Yes. The onboarding process and the acceptance of the Trading Relationship Request is to establish your relationship with Intel on the SAP Business Network.

Does my Commodity Manager know about this new initiative?

Yes. Your Commodity Manager is aware of the transition to the SAP Business Network and can be an additional resource if you have any questions.

Do I have to pay to transact on the SAP Business Network while working with Intel?

No. When transacting with Intel, your supplier fees will be paid by Intel. IMPORTANT: You may be required to pay supplier fees when transacting with other buyers over the SAP Business Network.

Once my company is on boarded on the SAP Business Network, can we begin transacting?

No. Intel will need to “turn on” your company so it can begin to transact. You will receive a “Go Live” email from Intel letting you know you know that you can begin transacting. 

What is the difference between Enterprise Account (EA) vs. Standard Account (SA)?  

Enterprise Account allows suppliers to receive and manage orders and invoices from multiple customers in one online dashboard; view past orders and invoices, create and export reports, archive order information, access SAP Business Network support via phone, chat, or email, publish catalogs and access online training courses.  Standard Account allows suppliers to access their account using emails and notifications, retain email communication to respond to purchase orders and notifications, archive order information, transact documents such as orders and order confirmations, convert purchase orders into electronic invoices, create non-PO invoices and credit memos, access SAP Business Network support via the online help center, and create user accounts with permissions for different roles in company.  Suppliers can upgrade to Enterprise Account at any time.  No fees are associated for either type of account when working with Intel.

Will the Intel Routing Guide be available on the SAP Business Network?

No.  Continue to use Supplier.intel.com.

Will the process for adding new suppliers be changing?

The new supplier request process will remain the same. Intel users will continue to submit their request with the EZ Supplier. In addition to setting up all the required data from the supplier in Intel’s supplier system (Graphite), the Intel team will designate in our systems that the supplier’s purchase orders should be sent to the SAP Business Network. The supplier will receive an email notification when the first purchase order is released which includes instructions to set up their account on the SAP Business Network. Intel requesters will only need to know the Intel Supplier ID for their suppliers.

During the Transition

When will my company transition to the SAP Business Network?

You will be notified via a Project Notification Letter (PNL) when your company is invited to onboard.  This letter is sent to the current company contact we have on file and informs you of important things you need to know and do.

How do we verify our account has been completed and properly set up?

You will know your account is complete and set up to begin transacting when you have completed all the tasks listed within your Intel account.  Remember:  You cannot begin to transact on the SAP Business Network until you receive your Go Live Letter via email.

Do I have to work with two systems now?

You may need to work with both WebSuite and SAP Business Network. We are making every effort to minimize the need to work in multiple system environments during the transition period.

Will I receive any communication from SAP Business Network?

Yes. Once you have received the Project Notification Letter from Intel, you will receive the Trading Relationship Request on behalf of Intel from SAP Business Network. Please accept the Trading Relationship Request and follow the instructions for setting up your account. This is an important step and must be completed before you can begin transacting with Intel on the SAP Business Network.

If I want to confirm my company’s contact information for this transition, how do I do that?

You can send an email to ariba-enablement@intel.com. Please make sure to include your Intel Supplier ID, full company name and address, and contact information including name, email, and telephone number.

Will the existing electronic banking information set up in the Intel WebSuite (supplier.intel.com) system be automatically transferred to the SAP Business Network, or will we need to set that up in the SAP Business Network?

Your existing electronic banking information will transfer to the SAP Business Network.  If you need to change or update your banking information, visit:  https://supplier.intel.com/websuite/feedback.aspx and submit a service request ticket to make changes.

Do we need to do something to receive the Go Live Letter?

No.  Once you have accepted the Trading Relationship Request and have completed all of your registration and account set-up tasks, the system will update your status to Ready-to-Transact (RTT).  Intel will receive the RTT list from Ariba and will then generate your Go Live Letter and send it to you via Intel (ariba-enablement@Intel.ccom) email.   You are fully on boarded and ready to go at that time.

I received a Project Notification Letter (PNL) for my Standard Account, now what?

No action is required at this time.  You will receive a subsequent email when a new PO is issued from Intel.  Follow instructions included in the PO notification email to register and view your PO.

When/how do I register a Standard Account?

You should wait to register your account until you receive a PO notification email. This email will include all the instructions to register your account with Intel.

Should I let other people in my company know about the transition to SAP Business Network?

Yes. We want all those involved and currently working with WebSuite (supplier.intel.com) to know the new system with SAP Business Network is on the way. It will be important that those working with WebSuite be connected to the SAP Business Network too.

Invoicing and Purchase Orders

Will all my new purchase orders and invoices be on the SAP Business Network?

No. As we are transitioning, there may be some new purchase orders that will still need to be managed via WebSuite (supplier.intel.com). Submit your invoice in the system (WebSuite or SAP Business Network) where you can view the purchase order.

What system should I use to submit invoices for existing purchase orders that are displayed in WebSuite?

You should submit the invoice for existing purchase orders in the system (WebSuite or SAP Business Network) where you can view the purchase order.

Do I still need to fulfill orders that were previously displayed in WebSuite?

Yes. We are not migrating existing purchase orders as part of the transition to the SAP Business Network.

I have invoices to submit over the next few weeks for a PO I already have. Where should I submit them? 

We are not converting or moving existing POs over to SAP Business Network as part of the transition. You’ll continue to work with your existing POs in the system where they currently reside.

How do I track my payments once I am on the SAP Business Network?

You are able to view your invoices and status of payments if submitted on the SAP Business Network.

Can I process all types of transactions on the SAP Business Network once I have been authorized to do so?

No. You can view a purchase order, confirm an order, and submit invoices. Other transaction types will become available at a later date.

As WebSuite winds down will I be able to find my historical data?

Historical data is only available on WebSuite and we will provide plenty of notice so you may retrieve it.

Who becomes the Supplier Administrator on the account?  

The person setting up the account chooses the Admin.  Although there can only be one Admin, there can be multiple users and people to receive notifications, i.e., a group.

Can we have multiple Supplier Administrators on an SAP Business Network account?

SAP Business Network only allows one Supplier Administrator per account.  Supplier Administrators should remember to reassign the administrator role to another user before vacations or other extended periods away from the office.  If another administrator is not designated and your Supplier Administrator can't be reached, contact SAP Business Network Support for assistance.

Who can receive notifications from the SAP Business Network?

Up to three (3) email addresses may be designated to receive notifications.  SAP Business Network recommends that you have notifications sent to a group email address.

Can the Intel Procurement team set up PO alerts in SAP Business Network? (Setting up PO alerts in SAP Business Network, will notify the Supplier there is new PO raised by the Vendor) 

No. The account administrator for the supplier can set up email notifications for PO’s in their Company Settings.

Why is the Inbox/Outbox disabled (grayed out) on my dashboard?

Only Enterprise Account suppliers have access to the Inbox/Outbox functionality on their dashboard.  Standard Account suppliers may upgrade at any time while working with Intel at no cost. The Supplier Admin (only 1 per supplier account) should click on the "Learn More" button on their SAP Business Network home screen in order to learn more and "upgrade".   When transacting with Intel, supplier fees for using the SAP Business Network will be paid by Intel.

IMPORTANT: Supplier may be required to pay supplier fees when transacting with other buyers over the SAP Business Network. 

Will the Early Pay Program (C2FO) still be available after Intel transitions to SAP Business Network?

Due to the current business conditions, Intel made the decision to suspend accelerated payments program with C2FO effective February 2023.  For more information, please reference the Frequently Asked Questions

What should I do when I receive the PO notification email?

The PO Notification email will come from the SAP Business Network.  If your company already has an SAP Business Network account that you would like to use, forward the PO Notification email to the Supplier Administrator for that account.  If your company does not already have an SAP Business Network account, click the "Process Order" button in the PO Notification email to register an account.  The PO Notification email is the ONLY NOTIFICATION you will receive.

Will the payment status of my invoice still be available on WebSuite (supplier.intel.com)?

Yes, supplier will be able to see payment status for their SAP Business Network submitted invoices through the supplie.intel.com Payment Tracker.  We are sending the payment status to both locations.

Contact Us

If you have a question, you are welcome to contact either SAP Business Network or Intel, both are accessible to you. We recommend you follow these guidelines to better direct your inquiry to the right place: