Democratizing Generative AI Across Intel

Intel IT is democratizing generative AI to enhance employee productivity.

With the surge in the growth and adoption of Generative AI (GenAI) tools, Intel has seen hundreds of employees and teams begin using and developing tools based on commercial large language models (LLMs).

Recognizing the immense potential of these tools to enhance efficiency and innovation—as well as concerns around AI data security, ethical use, and accuracy of responses—Intel IT formed a working group to understand common usage patterns, coordinate knowledge sharing across teams, and establish guidelines for safe usage.

This proactive approach led to the development of a new platform, aimed at democratizing Intel’s use of GenAI by empowering employees at all levels of technical skill to use these tools to improve their day-to-day productivity and unlock new efficiencies in Intel’s business processes.

Our initiative is designed to facilitate the use of GenAI without the need to repeatedly rebuild common components, thereby reducing security risks and speeding time to value. The rapid deployment of this platform has already demonstrated tangible value. Although the platform is currently in pilot, early users have reported notable increases in productivity. We estimate that approximately 75% of Intel employees will eventually use the GenAI platform.