Intel Technology Powers the Branch of the Future - Intel
The branch of the future redefines how customers engage in the bank’s retail channels. Delivering a personalized, frictionless and immersive banking experience – enabled by Intel smart banking solutions – with this interactive, 360-degree approach.
Explore the Branch of the Future
Financial institutions today are going through a digital transformation as they embrace technological advances to help improve customer engagement and loyalty. While many of the solutions banks deploy bring new levels of efficiency to banking processes, integration across the banking ecosystem is critical to fully delivering on their potential.
The branch of the future takes a holistic approach to infrastructure development. Integrating digital and physical assets from end to end can enable expansive data access, accelerate transaction workflows, streamline customer journeys, and deploy new customer engagement solutions as they are brought to market.
Intel is a trusted advisor to top banking technology providers worldwide. Selecting Intel® technologies allows financial institutions to tap a broad coalition of banking partners as they address individual use cases and their broader infrastructure challenges.
The Intel® partner ecosystem delivers end-to-end innovation, driving intelligent connections across branch assets and leveraging open platforms for maximum agility and co-development options.
Intel Solutions
Bringing New Levels of Service with Interactive Kiosks
Interactive kiosks enable rich, personalized, interactive customer experiences to enhance in-branch visits and power new and improved levels of customer service and business growth. In addition, self-check-in kiosks enable customers to book meetings and queue for transaction services, freeing staff to provide customer assistance throughout the branch. This will also help manage staffing levels and increase customer retention.
Captivating and Engaging Digital Signage
Digital signs enable retailers to provide personalized promotions based on anonymous demographics of nearby customers. Smart digital signage not only provides valuable information on a bank's new offerings, but allows these messages to be customized to the customer's age group, ethnicity or gender by region or time of day. Leveraging a cloud-based content management platform provides a high level of efficiency and flexibility to scale-up quickly to numerous locations and digital sign sizes.
Taking Banking Security to the Next Level
Whether protecting transactions or customer information, data security is of the utmost importance for any financial institution. Banking solutions that incorporate built-in security technologies can help keep data protected. Biometric security can also help financial institutions go about their everyday operations while improving customer experiences and authenticity.
Leveraging the Future of IoT
The Internet of Things (IoT) allows financial institutions to capture more data, analyze it faster, and act on it sooner. This emerging technology has significant benefits for the branch of the future, allowing greater integration of in branch experience analytics and the delivery of high quality content. Intel is enabling more intelligent IoT with its broad portfolio of technology, solutions, and tools to facilitate more strategic decision-making, operational advancements, and industry-defining disruption.
Better Service with AI in Banking
Artificial Intelligence (AI) has the potential to transform virtually every industry, and it’s already making an impact in financial services. AI in banking will help financial institutions improve efficiency and service, as well as risk management and regulatory compliance. Customer service chatbots and virtual assistants enabled with AI are becoming increasingly helpful as they grow more capable of understanding natural language. AI-powered fraud detection can also help identify suspicious activity or claims—and get better over time as models learn from new data.
Intel Developer Tools
Intel® oneAPI and the Intel® DevCloud sandbox empower developers with the resources they need to achieve speed and agility as they deploy new applications across Intel® CPU and XPU architectures.
Intel® Partner Ecosystem: Delivering the Future of Retail Banking 4.0
Intel is a trusted advisor to top banking technology providers worldwide. Selecting Intel® technologies allows financial institutions to tap a broad coalition of banking partners as they address individual use cases and their broader infrastructure challenges.
The Intel® partner ecosystem delivers end-to-end innovation, driving intelligent connections across branch assets and leveraging open platforms for maximum agility and co-development options.
Frequently Asked Questions
Retail Banking 4.0 integrates intelligent banking technologies as part of the branch of the future – such as interactive kiosks, smart digital signage and other digital solutions – to enable more personalized, frictionless and immersive banking experiences.
Using AI and analytics, these technologies learn customer behavior to enable real-time optimizations, gauge the success of promotional strategies and ensure the right staffing models. These tools deliver more convenient and exciting ways to share financial advice and products.
True retail banking transformation is achieved when smart solutions are connected and integrated. Connected data and insights will differentiate leading financial institutions from their competition.
A bank branch is a key channel in helping financial institutions drive growth and customer loyalty. Retail Banking 4.0 creates more engaged, loyal customers by enabling staff and differentiating banking experiences. For financial institutions, that means increased revenue and customer loyalty across their omni-experience. Retail Banking 4.0 solutions also improve the bank's operating efficiency by automating and streamlining many tasks. This enables bankers to be more productive and focused on the needs of their customers.